DISCLAIMER

Although we endeavor to present information and descriptions of a given tour as accurately as possible, participants are encouraged to make independent investigations of their own in terms of the weather prospects for the duration of the tour, the condition of the roads and the terrain over which the tours may take place. It is the responsibility of participants to decide for themselves whether or not any tour organised by us is either suitable or appropriate for them in terms of the challenges and risks that may be encountered.

LIABILITY

iBikeBelgrade d.o.o., its owners or employees shall not be liable for any delay or default in providing the service included in the tour if such delay or default is caused by conditions beyond its control including, but not limited to, Acts of God, Government restrictions, wars, insurrections and/or any other cause beyond the reasonable control of our company or its directors and employees.

INSURANCE

Cycling has inherent risks attached to it and IBikeBelgrade d.o.o. and its employees shall not be liable for any damages relating to loss of property or injury of any kind to any participant. It is the responsibility of each participant to take out travel and personal accident insurance cover. Therefore, you must be adequately insured against personal injury, medical expenses arising from accident or injury, property loss, theft or damage.

By reserving a tour or meeting your guide to join a tour with us you will be deemed to have accepted our terms and conditions of service of which this Disclaimer is part.

Your booking is accepted on the understanding that you realise and accept the dangers, risks and hazards inherent in any cycling tour activity.

RESPONSIBILITIES

All participants must agree to observe local laws and ensure that their conduct in no way puts at risk the welfare of any participant at an event or during a cycle tour. In case of a collision or accident which causes damage to the participant or another participants or participants on the tour, the participant causing the collision or accident will be liable for all damages.

Accepting confirmation of a booking and / or joining a tour signifies agreement and therefore during a tour if your conduct is considered by the tour and/or event organisers to be detrimental to the welfare of other tour and/or event participants in the group, you may be asked to leave the tour and/or event without right to a refund.

If for any reason you fail to arrive at the appointed time and place for any tour, we will not be responsible for any expenses incurred by you in joining the tour. No refund or compensation of any kind will be due to you or payable by us for any unused portions of your tour, including bike-rent, food, drinks and services if you are unable or choose not to complete the tour.

PERSONAL INSURANCE

IBikeBelgrade d.o.o. and employees shall not be liable for injury, damages, death, accident or delay to person or loss or damage to property due to negligence or default of any third party rendering any service included in the tour. You are responsible for any loss or damage to baggage, bicycles or personal possession or any consequential loss there from. You are also responsible for the safekeeping of all your valuables.

You must be adequately insured against personal injury, medical expenses arising from accident or injury, property loss, theft or damage. All participants must provide proof of applicable personal accident and travel insurance cover before the commencement of the tour and on request.

ROAD SAFETY

When you book a tour with IBikeBelgrade d.o.o., you undertake to conduct yourself in a manner that does not put at risk your own safety and that of other participants on the tour. In addition you accept all risks of the road and bicycle-paths of Belgrade including challenging terrain, road hazards, road-posts and signs,  vehicles on the road, hazards from other cyclists and other road users.
Cyclists can and do sustain serious injuries from such hazards. IBikeBelgrade d.o.o. and its employees or associates cannot accept any responsibility whatsoever for the state of the roads or bicycle-paths of Belgrade or for the conduct of any participant or other road user.

PHYSICAL ABILITY

It is the sole responsibility of the participant to determine his or her level of bike and road handling ability and whether or not our cycling tour is suitable for the individual concerned. Participants accept all risks to their physical well-being associated with this activity, such as their ability to withstand exposure to the elements, level and extent of physical exertion, tolerance and endurance. We make no assumption about any cycling skill or equipment fitness or physical fitness levels of any participant.

Participants will be using public roads and bicycle-paths while out cycling and it is for the participants to decide whether or not their cycle equipment, cycling speed, physical endurance and/or bike and road handling are of an appropriate standard for a given tour.

EQUIPMENT

If iBikeBelgrade d.o.o. makes use of bicycles provided by a third person, i.e. a bike-rental company all rules regarding the bicycle applicable for renting a bicycle as individual at one of the used companies are applicable to the participants of our bike-tours.   Participants are responsible before commencing on a tour to check if their bicycle is in a road worthy condition meaning that the participant accepts all responsibility for equipment failure of any kind and any resulting problems and/or expenses that may occur.

In the case that iBikeBelgrade provides its own bicycles the exact similar rules are applicable. Cycle components and even cycle frames can fail unexpectedly for which we accept no responsibility whatsoever.

PROTECTIVE WEAR

Participants are free to wear a suitable protective cycle helmet whether or not it is required by law. iBikeBelgrade d.o.o. provides helmets for participants upon request, but any rider who chooses to wear or not to wear a cycle helmet whilst participating in any cycling tour, trip or event organized by IBikeBelgrade d.o.o. and/or its associates proceeds at his or her own risk.

PERIPHERAL EQUIPMENT

Each and every participant on a cycling tour assumes full responsibility for ensuring that any necessary snacks, food and water are included in their luggage to prevent delay, inconvenience, hardship and risk caused to themselves and other participants who may be indirectly affected.

COMPLAINTS

If you should have a complaint during the tour about your guide or any matter related to the booked tour, you must report it immediately to our representative to enable us to help resolve matters. If you feel the matter is serious, you should also submit your complaint in writing to us either by post or by sending an email message using our Contact Us messaging service as soon as possible or within seven days from the date of your last day of the tour.

REFUND AND CANCELLATION

In case a participant booked a tour and does not show up at the agreed time and place to start the tour without any prior notice, iBikeBelgrade is not obliged to make any kind of refund whatsoever.

If a tour for a certain number of participants is booked and less participants than agreed upon participate in the tour iBikeBelgrade is not obliged to make any kind of refund. The customer responsible for the booking or contact-person of the customer is obliged to pay the full price as agreed upon with iBikeBelgrade. This includes costs for the tour as well as additional services and products agreed upon, such as lunch, accommodation, transport-fees, entrance tickets and any other kind of products of services. The final number of participants on the tour can be changed up to 24 hours prior to the tour. In case less participants than booked for show up at the start of the tour, the price for the number of participants agreed upon up to 24 hours before the start of the tour has to paid.

A tour can be cancelled by iBikeBelgrade in case of(severely) adverse weather conditions or other cataclysmic catastrophes. In each of these cases iBikeBelgrade maintains the right to use its own discretion when deciding the appropriateness of the excursion conducted.

In the case that the tour does not take place due to weather conditions, your full amount will be refunded or upon request a new date may be selected on which you can participate in the tour. iBikeBelgrade reserves the right to deiced if the weather conditions are appropriate to conduct the tour or not. In case the tour will be rescheduled no refund will be made whatsoever.

If iBikeBelgrade decides to cancel the tour for any other reason than mentioned above the client will get a full refund of any amount paid in advance for the tour or will be offered a replacement tour, similar in value as the original tour. Should the client decide to participate in a replacement tour, they will renounce any refund claims that they were initially entitled to.

iBikeBelgrade will make the following refund in case of notice of cancellation of the tour by the client:

More than 30 days prior to the start of the tour                           100 %  refund

Between 7 and 30 days prior to the start of the tour                      75 %  refund

Between 2 and 6 days  prior to the start of the tour                       50 %  refund

Between 12 and 24 hours prior to the start of the tour                    25 %  refund

Less than 12 hours prior to the start of the tour                              0 %  refund

iBikeBelgrade will always try to come to a solution to conduct the tour at a another date or time before claiming the refund.